Refund policy

At Tumbleseed Apothecary, we strive to provide high-quality products and ensure customer satisfaction. Due to the nature of our products, we have implemented a "No Returns" policy to maintain hygiene, safety, and product integrity. Please review the following details regarding our policy:

  1. Product Integrity and Hygiene: The health and safety of our customers are of utmost importance to us. To maintain the integrity and hygiene of our products, we cannot accept returns once they have been purchased and received by the customer. This policy applies to all products, including but not limited to skincare items, balms, oils, and any other personal care products.

  2. Quality Assurance: We take extensive measures to ensure the quality and safety of our products before they are shipped. If you encounter any issues with the products you receive, such as damaged or defective items, please contact our customer support team immediately. We will gladly assist you and resolve any concerns or issues that arise from the quality of the products.

  3. Order Accuracy: We strive to provide accurate product descriptions, images, and information on our online store. It is essential to review your order details carefully before completing the purchase to ensure that the correct items, quantities, and shipping information are selected. If you notice any discrepancies or need to make changes, please contact our customer support team before your order is shipped.

  4. Customer Support: Our customer support team is available to address any questions, concerns, or issues you may have regarding your order. If you have any inquiries or require assistance, please reach out to us, and we will do our best to assist you promptly and effectively.

  5. Exceptions: In rare cases where an exception may be considered, such as a shipping error on our part or an incorrect item received, we will review the situation on a case-by-case basis. Please contact our customer support team if you believe an exception may apply.

We appreciate your understanding and cooperation with our "No Returns" policy. We remain committed to providing excellent customer service and ensuring that you have a positive experience with our products. If you have any further questions or concerns, please do not hesitate to contact us.

Last updated: 27 June 2023