Shipping policy

Thank you for choosing Tumbleseed Apothecary. This Shipping Policy outlines important information regarding the shipping and delivery of your orders placed through our online store. Please review this policy to understand our shipping practices.

  1. Order Processing Time: We strive to process and ship your order as quickly as possible. Orders are typically processed within 3-5 business days after the order is placed. However, please note that processing times may vary during peak periods or due to unforeseen circumstances.

  2. Shipping Methods: We offer various shipping methods to accommodate your needs. The available shipping options will be displayed during the checkout process. The shipping methods may include standard shipping, expedited shipping, or other options based on your location and the products ordered.

  3. Shipping Costs: Shipping costs are calculated based on the selected shipping method, the destination address, the weight and dimensions of the package, and any applicable taxes or customs duties. The shipping costs will be displayed during the checkout process before finalising your order.

  4. Shipping Destinations: We currently offer shipping to addresses within United Kingdom. If your location is not included in the available shipping destinations it will be displayed at checkout, please contact our customer support for further assistance.

  5. Delivery Time: The estimated delivery time depends on the shipping method selected and your location. Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs clearance, weather conditions, or logistical delays.

  6. Order Tracking: Once your order is shipped, you will receive a shipping confirmation email containing a tracking number or a link to track your package where applicable. You can use this tracking information to monitor the status and estimated delivery time of your order.

  7. Customs and Duties: For international orders, please note that customs fees, taxes, or other import duties may be applicable. These additional charges are the responsibility of the recipient and are not included in the product or shipping costs. Customs policies vary by country, so we recommend contacting your local customs office for more information.

  8. Shipping Issues and Damages: While we take great care in packaging and shipping your order, unforeseen issues or damages may occur during transit. If your package arrives damaged or if there are any issues with your shipment, please contact our customer support as soon as possible, providing relevant details and supporting documentation, so that we can assist you accordingly.

  9. Shipping Restrictions: Some products may be subject to shipping restrictions or regulations due to their nature or ingredients. We comply with all applicable shipping regulations and reserve the right to cancel or modify orders that violate these restrictions. If you have any questions or concerns regarding shipping restrictions, please contact our customer support for assistance.

If you have any further questions or require assistance regarding our shipping policy, please contact our customer support team. We are here to help and ensure a smooth and satisfactory shopping experience.

Last updated: 27 June 2023